Last updated: 2025
Welcome to Computer Gallery. By using our website, purchasing products, or requesting any service from us, you agree to the Terms & Conditions listed below. Please read them carefully.
1. About Us
Computer Gallery
220 Desborough Rd, High Wycombe, HP11 2TE
Email: sales@computergallery.co.uk
Phone: 01494 472 222
We provide computer and mobile repairs, IT support, electronics sales, and related services.
2. Services We Provide
We offer:
- Laptop and computer repairs
- Mobile and tablet repairs
- Software and hardware diagnostics
- Data recovery and system setup
- IT support (in-store, on-site and remote)
- Sales of new, used and refurbished electronics and accessories
Service details, pricing and availability may change at any time.
3. Repair Terms
3.1 Diagnosis
- We test your device to identify issues.
- Some diagnostics may require payment; you will be informed in advance.
3.2 Data Safety
- We take care to protect your data.
- We cannot guarantee full data recovery or prevent loss caused by existing faults.
- Please back up your files before handing in your device.
3.3 Repair Time
- We aim to complete repairs as quickly as possible.
- Repair times may vary depending on parts availability and complexity.
3.4 No Fix – No Fee
If we cannot repair your device or provide a solution, you will not be charged for labour.
(Exceptions apply to liquid damage, diagnostics, or special-order parts.)
3.5 Parts
- We use genuine or high-quality compatible parts.
- All parts are tested before installation.
- Special-order parts must be paid for in advance and are non-refundable.
4. Warranty
4.1 Repairs Warranty
Most repairs come with a limited warranty covering the specific fault repaired. This does not cover:
- Physical damage
- Liquid damage
- Software issues
- User mishandling
- Damage caused after collection
4.2 Product Warranty
New, used and refurbished products include a warranty depending on the item. Warranty details are provided at the time of purchase.
5. Refunds & Returns
5.1 Services
Service fees are non-refundable once work has been completed.
5.2 Products
- New products may be returned within a set period if unused and in original packaging.
- Used and refurbished products may have different return conditions.
- Special-order items and consumables (batteries, chargers, cables) are non-returnable.
Refunds are only issued in accordance with UK consumer law.
6. On-Site Visits
- Callouts start from £35.
- Additional charges may apply based on travel distance, time and work required.
- If no one is present at the booked time, a callout fee still applies.
7. Remote Support
- Remote sessions require a stable internet connection.
- We are not responsible for issues caused by poor connectivity or customer-side faults.
8. Website Use
By using our website, you agree not to:
- Copy or misuse website content
- Attempt to breach security
- Use the website for unlawful activity
We may update website content, pricing and availability without notice.
9. Privacy & Data Protection
We collect and store customer information only for service, communication and billing purposes.
We do not sell or share your data with unrelated third parties.
For full details, please refer to our Privacy Policy.
10. Limitation of Liability
Computer Gallery is not responsible for:
- Data loss
- Loss of income or business interruption
- Damage caused by pre-existing faults
- Issues resulting from unauthorised repairs or software modifications
Our liability is limited to the cost of the service provided.
11. Acceptance
By using our services or purchasing from us, you confirm that you:
- Have read and understood these Terms & Conditions
- Agree to follow all policies listed above